Evergreen Wellness Help
  • Evergreen Wellness® Shop Help Center
  • General Information about Using the Evergreen Wellness® Shop
    • Who needs to login?
    • Login page and forgotten password information
  • Things to Know before Beginning any Jaime Brenkus Video Fitness Program
    • Do you have a Jaime Brenkus fitness program suited for me?
    • How intense are the Jaime Brenkus fitness video workout programs?
    • How long are the Jaime Brenkus fitness video workout programs?
    • What results can I expect from your fitness videos?
    • Can I use your Jaime Brenkus fitness video workout programs if I have a disability?
    • Do the Jaime Brenkus fitness video programs require any equipment?
    • What are the healthy meal recommendations?
    • I'm vegetarian (or vegan). Can you recommended meal suggestions adjust to my nutritional needs?
    • What can I drink during the Jaime Brenkus workout programs?
    • Trouble with knees doing floor exercises? Use a wall instead
  • Where do I find the Free Bonus Items for DVD fitness video programs I’ve purchased?
  • Tips for Using Our Fitness Programs
    • My DVD disc won’t play
    • Where to Find Online Streaming Video Programs You Have Purchased
    • Do I need an internet connection to play the videos online?
    • Why won’t my video play?
  • Casting the Video to Your Television (Advanced)
    • Cast Video from Chromecast-enabled Apps to Your Smart TV
    • Use iPhone or iPad to Play Your Web Video on Apple TV
  • Fitness Programs Pricing and Product Information
    • What is the pricing for your DVD fitness video and online streaming programs?
    • May I see samples of your fitness videos?
    • Do you offer Jaime Brenkus programs on VHS tapes?
  • Shipping Policies
    • DVD Shipping Policy
  • Return Policies
    • Do you have a money-back guarantee on your DVD fitness video programs?
    • How to Return a DVD Fitness Video Program
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  1. Tips for Using Our Fitness Programs

My DVD disc won’t play

PreviousTips for Using Our Fitness ProgramsNextWhere to Find Online Streaming Video Programs You Have Purchased

Last updated 9 months ago

Our discs are programmed to play on any ordinary DVD player worldwide, including Blu-Ray players. If you’re having difficulty playing your disc, try the following:

  • Play one or two different DVD discs in your player. If those don’t work either, the issue may be your DVD player.

  • Your DVD may need cleaning. on how to safely clean a DVD disc and then try to play it again.

If neither of these steps solve the problem, please do one of the following:

  • If you purchased a new DVD at Amazon.com, please follow their product return rules.

  • If you purchased a new DVD at Walmart.com, please follow their product return rules.

  • If the DVD was purchased new at our , please refer to .

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Evergreen Wellness Shop
our money-back-guarantee and return policy