> For the complete documentation index, see [llms.txt](https://evergreen-wellness.gitbook.io/evergreen-wellness-help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://evergreen-wellness.gitbook.io/evergreen-wellness-help/return-policies/how-to-return-a-dvd-fitness-video-program.md).

# How to Return a DVD Fitness Video Program

### Step 1 – Request to Return a DVD <a href="#h_82fe4a7180" id="h_82fe4a7180"></a>

With our DVD return policy, you have 15 days after receiving your DVD to request a return.

To be eligible for a return, your DVD must be in the same condition that you received it, like-new, working condition, and with original packaging. You’ll also need the receipt or proof of purchase.

To start a return, [**send us an email**](mailto:info@myevergreenwellness.com?subject=EGW%20Shop:%20I%20Need%20to%20Return%20my%20DVD%20Fitness%20Program) to let us know you would like to return a DVD program for a refund. In your email, include:

* **Your Name**
* **Name of DVD Program**
* **Date of Purchase**
* **Order # (if available)**
* **Reason for Refund**

{% hint style="warning" %} <mark style="color:red;">**Important:**</mark> You must file a separate email request for each DVD return. DVDs sent back to us without first requesting a return will not be accepte&#x64;*.*
{% endhint %}

<figure><img src="https://downloads.intercomcdn.com/i/o/64343120/5ef8a58b1acc156679796217/divider.png" alt=""><figcaption></figcaption></figure>

### Step 2 – Shipping Your DVD <a href="#related-articles" id="related-articles"></a>

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.&#x20;

{% hint style="warning" %}
Return labels are available only for US domestic orders. They are not available for US military addresses, US territories, or international addresses outside of the U.S.
{% endhint %}