How to Return a DVD Fitness Video Program

Step 1 – Request to Return a DVD

With our DVD return policy, you have 15 days after receiving your DVD to request a return.

To be eligible for a return, your DVD must be in the same condition that you received it, like-new, working condition, and with original packaging. You’ll also need the receipt or proof of purchase.

To start a return, send us an email to let us know you would like to return a DVD program for a refund. In your email, include:

  • Your Name

  • Name of DVD Program

  • Date of Purchase

  • Order # (if available)

  • Reason for Refund

Important: You must file a separate email request for each DVD return. DVDs sent back to us without first requesting a return will not be accepted.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

Return labels are available only for US domestic orders. They are not available for US military addresses, US territories, or international addresses outside of the U.S.

Note: If you return a DVD program, you will also lose access to all online content associated with the program.

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