Occasionally, we have customers who return to our site who are unable to log into their accounts. The most obvious reason being customers who may have not kept a record of their login credentials, so may be trying to use an incorrect email and/or password to try to login.
Another reason may be due to the information you used to create a customer account in the first place. We’ve all heard about data breaches in the news where customer logins are stolen by bad people. If you’re one who has a habit of using the same login information from one account to the next and your login information was leaked by another company, this could negatively impact your ability to login to our site.
In either of these scenarios, there are a couple of things you can do to remedy the issue.